Last updated 7 September 2026
If the kit isn't useful to you, email us within 14 days of purchase and we'll refund you in full. You don't have to explain why, and you don't have to prove you didn't use it.
We'd rather refund one person than have someone feel stung by a $27 download.
Email hello@darkcharm.co from the address you bought with, with your order number (it's on your Paddle receipt). That's all we need.
You can also request a refund directly through Paddle using the link on your receipt.
We approve requests within 2 business days. Paddle then processes the refund to your original payment method, which typically takes 3–10 business days depending on your bank.
We're not obliged to refund after 14 days, but if something has genuinely gone wrong — a file won't open, a download never arrived, you were charged twice — email us regardless of how long it's been. Those we'll always fix.
Refunded in full, immediately, at any time. Just tell us.
This policy sits alongside any consumer rights you have under the law of your own country. It does not replace or reduce them. Refunds are issued by Paddle.com Market Ltd as merchant of record.